Meet Bristal Leung, Community Manager at Impact Hub London, King’s Cross. She joined in April 2024 and loves building a “home away from home” for members. Bristal values teamwork, endless opportunities, and believes in fostering a space where everyone can grow and learn together.

Name: Bristal Leung
Role: Community Manager of King’s Cross Location

What do you do in your role?

Building a strong and exciting community with my passionate team at Impact Hub King’s Cross, we are dedicated to connecting members and creating a warm, vibrant environment that fosters relationships between changemakers and partners, both locally and globally.

How did you come to be a part of the Impact Hub London Team?

I moved to London in April 2024, and eager to jump into the new culture. I was linked to Impact Hub London through LinkedIn and since then had the privilege to call Impact Hub my new home and family in the UK.

What do you love and about your role?

Building A Home Away from Home has always been my ethos as I had to move around the country a lot. Impact Hub gave me a sense of belonging in a short amount of time and I want to give back to the local community by showing unconditional care and services to them, just as how IHL has done for me when I first arrived in London.

What has been something you are particularly proud of in your role?

The fact that there is no barrier between each staff and member. I am proud to have a place where I can develop and learn from those who have “been there done that”, and the amount of opportunities you can be exposed to. I believe that all the achievements are a team effort and Impact Hub is strong when it comes to aiming for a collative goal.

What one word would you use to describe Impact Hub and why?

Opportunities.
Impact Hub has broadened my knowledge horizon, and no matter how much experience I have, there is always more to learn and explore.

Can you describe a memorable project where you collaborated?

I see the importance of prioritizing members’ needs in order to make Impact Hub successful. In my experience, I find it valuable to share my Asia experience with collaborators and partners and to encourage them to explore different opportunities outside of the UK.

What’s a valuable lesson you’ve learned in your career?

“Leaders never outgrow the need to change” – John C. Maxwell

How do you work to improve your work-life balance?

I find it important to give yourself sufficient time at the beginning of the week to intentionally plan your weekly tasks and the team’s tasks. Followed by open and constant communication on goals and expectations with relevant parties. This way, everyone is aligned on doing impactful things and achieving greater heights as one.

What’s the most interesting talent or interest you have that most people don’t know about?

I love to game all day if I can and don’t have work. As well as volunteering at a children’s group helping children with special needs.

If you could magically acquire a new skill overnight, what would it be, and how would you use it at work?

The ability to be sharp and empathetic. Sometimes we lack the patience to really “listen attentively” to what others need, I want to add value by immediately identifying what people want and intents so we can achieve effectiveness and know each other’s common goal. It is hard in a transient workspace.

What techniques do you use to foster innovation and creativity within your team?

Don’t be afraid to give opportunities for people to shine within the team, we can never achieve great things alone, we must be great motivators toward others, because two are better than one.

What responsibilities do you have in your role?

An Impact Hub community manager is responsible for:

• Welcoming and onboarding: Welcoming new members and visitors, and helping with the onboarding process
• Community building: Connecting members to programs, workshops, investors, and clinics
  
• Setting the culture: Setting the rhythm of activities and community meeting
  
• Providing information: Providing information and assisting people in person and online
  
• Responding to needs: Responding to members’ needs and aspirations
  
• Managing the database: Managing and updating the member database
  
• Line management: Line managing the community team
  

What book / podcast / show would you recommend?

Recent new read: The Art of Community: Seven Principles for Belonging (Book by Charles H. Vogl) (Good Reads)

Connect:

Linkedin