We are looking for an energetic, organised and highly motivated Programmes Manager to join our core team. We seek an individual who will work across all of our programme operations, including project management, budget management, impact measurement, reporting and external communications.

This is an excellent opportunity for a strong project manager who can push us forward as a team, developing and managing robust processes and systems to help us become more efficient, accountable and impactful. The successful candidate will report to our Programmes Director and work closely with the other Programmes Managers and the Communications Manager.

Key Responsibilities

• Work with Programme Managers in the delivery team to ensure we are meeting all of our programme objectives and timelines.
• Manage programmes budgets, financial administration and expenses.
• Manage programme data – using, maintaining and training others on our systems.
• Recruit participants, mentors and experts for our programmes via online, community and partnership networks.
• Conduct evaluation and reporting of programmes to assess their impact and areas for improvement.
• Support the programmes team to develop and improve processes that increase efficiency and improve our offer to entrepreneurs.
• Work closely with our Marketing and Communications Manager to support programme/participant recruitment and to publicise our work.
• Support the programmes team with additional tasks such as planning workshops and events, and developing new programmes and research projects.

Person Specification

Essential skills and experience:

• Experience in managing multiple relationships in complex, fast-paced environments
• Skills in project management and experience in working to tight deadlines
• Experience in managing customer/participant data 
• Experience in creating processes or systems to improve ways of working 
• Skills in building relationships both internally and externally
• Experience in reaching diverse audiences, e.g. via programme recruitment campaigns

Desirable skills and experience:

• Experience running your own business, or knowledge of early-stage business needs
• Experience working with individuals from underrepresented backgrounds
• Experience in external communications such as social media management or PR
• Experience in social impact measurement and reporting
• Understanding of basic budget management and financial processes

You:

• Have an interest in the social enterprise sector and are committed to creating positive social and environmental change.
• Thrive in a small team with an entrepreneurial feel and changing environments
• Have a values-driven approach to your work.
• Are able to manage competing demands and priorities with various stakeholders.
• Are highly organised and process-oriented with excellent attention to detail and time management skills.
• Are driven by delivering high-quality outputs, often to tight deadlines.
• Are flexible and adaptable, keen to build and develop the role that suits the organisation’s needs.
• Are passionate about equity, diversity and inclusion
• Are proactive, can work independently and find ways of solving or pre-empting challenges

Location: 
Currently based at Impact Hub King’s Cross, 34B York Way, N1, but due to expansion plans this role may transfer in future to an alternative location in Central London. Hybrid working options are available.

Terms:
Full-time, permanent with a three month probation period. Part-time and flexible working considered.

Working hours:
37.5 hours per week, not including breaks. In addition, occasional evening working and flexibility may be required with time off in lieu. We also offer a holiday allowance of 25 days per annum plus national bank holidays.

How to Apply

If you have the relevant experience for this role and would like to apply, please send an email to london.recruitment@impacthub.net with the subject line “Programmes Manager” and attach your CV and a cover letter outlining why you are suitable for the role, and how you meet the person specification, including specific examples. Applications without both a CV and a cover letter may not be considered. 

• If you have any questions about the role, please email Laura Marney, Programmes Director – laura.marney@impacthub.net
• Unfortunately, we cannot sponsor work visas. Please do not apply if you do not already have permission to work in the UK.

Deadline for applications: 9 am, Tuesday 14th February.

First-round interviews will likely be on the 27th or 28th of February. 

Due to the level of applications expected, we regret that we may only be able to reply to successful applicants, and can only offer feedback to interviewed candidates

We have two strategic areas – climate and inclusion – and the majority of our programmes focus on the intersection between the two.

We strive to be a fully inclusive organisation and benefit from diversity of thought and experiences, both in our staff team and within our programme participants. We are particularly keen to hear from candidates who identify as Black, Asian, or Minority Ethnic, LGBTQIA+, disabled, from a less advantaged socioeconomic background as well as any other under-represented groups.

We also want this process to be as equitable and accessible as possible – all applications will be anonymised until the interview stage.

Please help us by not including photos, marital status or other data that is not relevant to your qualifications for the job in your application.

Please let us know if you require any adjustments to ensure you can fully participate in the application process.

The Role

We are looking for an energetic and highly motivated Senior Programmes Manager to join our core team in an exciting time of growth. This role is key to delivering our strategy to significantly expand our business support and programming and the impact we have on social enterprises and entrepreneurs from underserved communities. 

We are looking for someone with programme management experience, who will play a lead role in the research, design and development of new programmes. Someone with strong business acumen and a deep understanding of the challenges that social entrepreneurs face when growing their businesses. The ideal candidate also has expertise in operational processes, supporting the team to optimise the delivery and quality of all of our programmes. The successful candidate will report to the Programmes Director, work closely with another Senior Programmes Manager and line manage a Programmes Manager.

Key Responsibilities

• Lead the research, design and development of new programmes and services, working closely with key stakeholders.
• Oversee all programmes budgets, financial administration and expenses – developing and implementing processes to increase our efficiency.
• Line manage and provide support to a Programmes Manager, who will be focussed on programme operations, including database management, budget management, impact measurement, reporting and external communications.
• Project manage all programmes and work across the whole team to ensure we are meeting all of our programme objectives and timelines.
• Lead on impact measurement, evaluation and reporting of all programmes.
• Support the Partnerships Director with business development by building strong relationships with current and potential funders, partners and clients.
• Provide tailored business advice for programme participants, matching them with mentors and experts where relevant.

Person Specification

Essential experience and skills:

• Experience in working with multiple stakeholders to design new programmes, solutions or interventions.
• Experience in managing multiple, simultaneous programmes or business support interventions, working with a range of internal and external stakeholders.
• A strong understanding of business support programme flow, from design to evaluation and reporting.
• Experience in setting up project management processes for optimising efficiency and onboarding a team to use them.
• Experience diagnosing and advising on both strategic and practical improvements to support start-up and scale-up social enterprises.

Desirable skills and experience:

• Specialist knowledge or experience within at least one of our key focus areas: Climate, inclusion, food, and life sciences
• Experience of having run your own business/start-up
• Knowledge around inclusion and implementation of inclusive practices
• Knowledge about procurement, social value and supply chain management.
• Experience in managing Customer Relationship Management systems or similar

You:

• Are able to demonstrate leadership and skill in working with diverse audiences, including corporate partners, community businesses and entrepreneurs from underserved communities.
• Are a confident self-starter with a can-do attitude who will thrive in a small team with an entrepreneurial feel.
• Have a values-driven approach to your work and enthusiasm for socially/climate-driven enterprises.
• Are a confident multi-tasker, able to prioritise a complex workload and thrive in an environment characterised by change.
• Are driven by reliably delivering high-quality outputs, often to tight deadlines.
• Are a natural team player with a deep commitment to collaboration and are keen to build and develop the role as suits the needs of the team and the business.

Location: 
Currently based at Impact Hub King’s Cross, 34B York Way, N1, but due to expansion plans this role may transfer in future to an alternative location in Central London. Hybrid working options are available.

Terms:
Full-time, permanent with a three month probation period. Part-time and flexible working considered.

Working hours:
37.5 hours per week, not including breaks. In addition, occasional evening working and flexibility may be required with time off in lieu. We also offer a holiday allowance of 25 days per annum plus national bank holidays.

How to Apply

If you have the relevant experience for this role and would like to apply, please send an email to london.recruitment@impacthub.net with the subject line “Senior Programmes Manager” and attach your CV and a cover letter outlining why you are suitable for the role, and how you meet the person specification, including specific examples. Applications without both a CV and a cover letter may not be considered. 

• If you have any questions about the role, please email Laura Marney, Programmes Director – laura.marney@impacthub.net 
• Unfortunately, we cannot sponsor work visas. Please do not apply if you do not already have permission to work in the UK. 

Deadline for applications: 9 am Tuesday 14th February.

First-round interviews will likely be on the 23rd or 24th of February.  Due to the level of applications expected, we regret that we may only be able to reply to successful applicants, and can only offer feedback to interviewed candidates.

We have two strategic areas – climate and inclusion – and the majority of our programmes focus on the intersection between the two. We strive to be a fully inclusive organisation and benefit from diversity of thought and experiences, both in our staff team and within our programme participants.

We are particularly keen to hear from candidates who identify as Black, Asian, or Minority Ethnic, LGBTQIA+, disabled, from a less advantaged socioeconomic background as well as any other under-represented groups.

We also want this process to be as equitable and accessible as possible – all applications will be anonymised until the interview stage.

Please help us by not including photos, marital status or other data that is not relevant to your qualifications for the job in your application. Please let us know if you require any adjustments to ensure you can fully participate in the application process.

A key foundation of all that we do is the confidence that our space is safe, attractive, welcoming and functional for the many hundreds of members, guests and visitors who use it every year. The Community and Operations Manager is the lead role in our team who ensures we can all rely on that being the case, day in, day out.

As a social business and a B-Corp, we believe in practising what we preach, so this role is pivotal in ensuring we deliver a cost-effective value-for-money service to our members and other users, supported by strong working relationships with sustainable and ethical suppliers, as well as a profitable return to our shareholders.

Main Responsibilities

Providing a welcoming culture

• Ensure high-quality experience for members and bookers which makes them feel welcome, and role model this culture as the norm across the Impact Hub team
• Connect with members and regular bookers to build a relationship that gives them a sense of belonging and want to keep coming back

Community engagement and experience:

• Encouraging member participation in community events
• Lead the implementation of the annual Global Community Survey, analysing and delivering the results, alongside the Communications Manager
• Curate, manage, facilitate and expand the existing programme of events and workshops that inspire members and support their work
• Lead the delivery of business support opportunities for the community such as workshops and clinics with key partners in partnership with the Programmes Team
• Co-develop and implement creative methods of engaging and connecting Impact Hub members locally and globally, in person and through online networks, to enhance their ability to collaborate

Maintaining a high level of space, and health and safety 

• Ensure building security, upkeep, cleaning and maintenance, including key services such as wifi, printing, toilets, AV equipment
• Ensure all facilities management projects are executed to an effective and safe degree whilst considering implications on space, members and cost
• Ensure health and safety is maintained at high levels through regular checks, risk assessments, internal comms, staff training and management/team culture
• Manage the maintenance and capex budgets to ensure the space is always fit for purpose
• Supervise front desk coordinators regarding events logistics and delivery, meeting room catering and private cafe/bar operations
• Design and maintain effective operating processes and procedures, monitor and improve them

Developing and growing space-based revenue:

• Supporting the Sales Manager to promote membership, member services, meeting rooms, event space and private cafe/bar services to members and external customers, and generating new enquiries
• Manage inbound enquiries with the support of the Community and Event Coordinators, and convert them to sales bookings
• Support the Programmes team in meeting their needs for space

Effective management and leadership:

• Line management of the Community & Events Coordinators (including training, personal development, recruitment and performance management) to ensure high levels of customer service and operational delivery
• Ensure strong service culture towards members and guests
• Be a core part of the Impact Hub London community, responding to, and acting on, member ideas, needs & concerns
• Create rotas and schedule casual staff as required
• Work flexibly and cover unplanned absences in the team when necessary

The Operations Manager will work with the core Impact Hub London team and front-of-house hosts, volunteers, events/evening staff, members and various other associates or third parties. This job is primarily 0930-1730 Monday to Friday but will frequently include working mornings, evenings or weekends. We operate a TOIL scheme to cover additional hours.

What you’ll need:

Essential

• At least 3 years experience managing a public space or equivalent
• An appetite for sales and delivering high-quality customer experience
• Experience with community building
• Experience in working successfully in a busy environment and multi-tasking effectively
• A positive attitude towards the general public
• Strong process skills and attention to detail
• An ability to deal calmly and effectively with unplanned situations

Desirable

• Interest in and enthusiasm for the social economy and impact-driven business
• Prior line management experience
• Experience working with, or for, social enterprises
• Proven track record of achieving, or exceeding, realistic sales targets
• Financial literacy and competency with budget management
• Experience with CRMs, operating systems and processes
• IOSH or NEBOSH qualification or equivalent

You

• Have resonance with the purpose and values of Impact Hub London
• Are passionate about building community
• Are a confident self-starter, with a passion for continual improvement and innovation
• Are interested in people and their stories, and connect naturally with others
• Understand the importance of robust health and safety provisions in a space-based customer business
• Are organised and consistent
• Have an appetite for problem-solving
• Have a passion for operational excellence and are prepared to lead by example
• Have a fun and upbeat approach to work

How to Apply

We welcome candidates from diverse backgrounds. We offer a working environment that has step-free access. Feel free to reach out to us if you would like to discuss specific accessibility needs. To limit any unconscious bias, all applications will be anonymised until shortlisting is complete.

Please help us by not including personal details such as your date of birth, marital status, gender, etc on your CV or cover letter.

If you have the relevant experience for this role and would like to apply, please send a CV and a cover letter outlining why you are perfect for the role, and how you meet the person specifications to kingscross.recruitment@impacthub.net. Applications without both a CV and a cover letter will not be considered. Due to the level of applications expected, we regret that we may only be able to reply to successful applicants.